FAQ

Long-term rental is a modern way of using a company vehicle without purchasing it. The agreement is concluded for a period of 36 to 60 months, with an annual mileage allowance of 10,000 to 40,000 km. For corporate customers, the contract parameters may be flexibly tailored to individual requirements and fleet policy. The fixed monthly fee includes the use of the vehicle and a comprehensive service package, including servicing, repairs, tyre replacement and roadside assistance. This provides full cost control and convenience for fleet users. The solution does not require any upfront payment and ensures predictable expenses throughout the entire contract term.

At present, MHC does not offer long-term rental for private individuals. The service is available exclusively to business customers.

The monthly fee covers financing of the selected vehicle and a service package including servicing and repairs, insurance, provision of a replacement vehicle, and 24/7 roadside assistance.

In our definition, the “user” is the person who will use the vehicle. The agreement is concluded with a company or a sole trader. We therefore require the entity’s details: VAT number (NIP), company name, registered address, REGON, KRS (if applicable), authorised signatories (persons authorised to sign), and an email address for invoicing.

To begin the risk assessment, the business must have been operating for at least 2 years. The customer then provides MHC with the required financial documents, including (among others) BIG authorisation, tax returns and accounting statements (for sole traders: PIT-36L with attachments, KPiR, and proof of payments or certificates from ZUS and the Tax Office; for companies: balance sheets and profit and loss statements for 2023–2024 and interim documents for 2025). Following a positive decision, a Framework Agreement and a Vehicle-Specific Agreement for the selected vehicle are prepared.

Offers presented on the website are promotional. Customers may also request an individual quotation for a vehicle configured to their own preferences. To speed up the quotation process, please attach the vehicle configuration generated on the manufacturer’s website.

No – we do not provide finance leasing. Our offering includes two solutions: operating lease, where the instalment covers use of the vehicle for a specified period plus selected service items, and Full Service Leasing, where the monthly instalment includes both vehicle financing and full operational support, including servicing, insurance and roadside assistance.

MHC Mobility does not provide legal or accounting advice; therefore, we cannot confirm how rental instalments should be treated for tax purposes. This depends on the legal form of the business, the type of agreement and applicable tax regulations. For reliable guidance tailored to your situation, please consult your accountant or tax adviser.

Detailed contract terms, the scope of services and user obligations are set out in the rental agreement and the General Terms and Conditions (GTC).

Yes. Documents can be provided electronically by your account manager (for customers with more than 10 vehicles in the fleet) or via email at retail@mhcmobility.pl (for SME customers). Documents may also be available via dedicated links on the MHC Mobility website.

Yes, subject to obtaining MHC’s prior approval. You will need an authorisation issued by MHC Mobility, which can be requested via the MHC GO app or by completing the form available at: https://mhcmobility.pl/en/client-zone/travel-abroad.

The following details are required: the user’s contact details, company details, driving licence number, vehicle make and model, registration number, VIN, and destination country. The foreign travel request form is available in the MHC GO app under “Travel abroad” and on the website at the link above.

You will need an authorisation issued by MHC Mobility (requested via the MHC GO app or the form on the website). Please print the third-party liability insurance (OC) confirmation and remember to take the vehicle registration document. Please also check whether a Green Card is required in transit or destination countries—if needed, contact: użytkownik@mhcmobility.pl.

If the vehicle requires repair abroad, please contact 24/7 Assistance at +48 22 223 60 55 to agree on the next steps.

Yes, this is possible, provided the agreement and contract terms allow it. Contract terms may be amended during the rental (e.g., mileage allowance, tyre package, additional equipment such as a tow bar, or the rental period). To request changes, please contact your account manager (fleets over 10 vehicles) or email retail@mhcmobility.pl (SME customers). Once feasibility is confirmed, we will prepare the relevant contract addendum.

If the vehicle is returned early, an ET (early termination) fee is charged. This is calculated by the recalculation team based on the contract terms. In addition, the vehicle is inspected by an independent assessor. Based on this report, and in line with the PZWLP guidelines, the customer may be charged for excessive wear and damage (including unresolved claims, missing equipment, etc.). The ET fee should be confirmed with your account manager before deciding to terminate early.

No. All fees are clearly specified in the agreement, so the customer is aware of the full cost scope of the long-term rental service.

If the mileage limit is exceeded, there are two options: for fleet customers (over 10 vehicles), contract recalculation during the term may be possible, provided the agreement allows it and there is a difference between declared and actual mileage. For SME customers, excess mileage is settled at the end of the contract in accordance with the rate specified in the vehicle-specific agreement.

Yes. The customer remains fully responsible for any person using the vehicle, and for their actions or omissions, as if they were the customer’s own. The customer may authorise persons connected to them (e.g., employees, contractors or persons under a similar agreement), as well as immediate family members and persons close to the vehicle user, provided they hold a valid driving licence for the relevant category and—if required—any necessary permits. Unless the agreement states otherwise, the driver should have held the relevant licence for at least 2 years.

Yes. Please contact your account manager (fleets over 10 vehicles) or email retail@mhcmobility.pl(SME customers).

MHC Mobility’s IT systems store customer data (e.g., company/sole trader details) and the contact person’s details. In addition, the system contains vehicle user data: name and surname, telephone number and email address. This data is necessary for proper delivery and servicing of the rental service and results from the provisions set out in the agreement (including the framework agreement). In line with GDPR and our retention policy, data is stored for 5 years and then deleted or anonymised in accordance with applicable regulations. If you have any questions, please contact the Data Protection Officer at: iod@mhcmobility.pl. Everyone has the right to request access to their data, rectification, restriction of processing or deletion—in accordance with applicable law.

If you select an offer including insurance, the vehicle is handed over with valid insurance. You will also receive a printable version of the policy by email after collection of the vehicle. In subsequent years, renewal documentation will be sent by email before the current policy expires. The policy validity period can also be checked in the MHC GO app.

If you select an offer including insurance, the vehicle is handed over with valid AC/OC/NNW cover. The user receives a printable policy by email within 24 hours of vehicle collection. In subsequent years, renewal documentation is sent by email before the current policy expires. The validity period can also be checked in the MHC GO app.

In the event of damage, please report it to MHC immediately. You can report it via the MHC GO app, using the form at https://mhcmobility.serviceflow.pl or by phone on +48 22 223 60 50, ext. 1. If you cannot continue your journey after a collision, please urgently contact 24/7 Assistance at +48 22 223 60 55. As a rule, vehicles rented from MHC are covered by comprehensive insurance, and MHC handles the claims process—unless the agreement states otherwise.

The following user details are required: name and surname, email address and a contact telephone number, used to provide information regarding OC renewals.

Name and surname, mobile number and email address of the vehicle user, or the Fleet Manager (for fleets over 10 vehicles).

Name and surname, mobile number and email address of the vehicle user, or—if the fleet exceeds 10 vehicles—the Fleet Manager.

Name and surname, company name, vehicle registration number, as well as the ID card number and driving licence number of the person collecting the vehicle. If the vehicle is collected by a delegated person who is not the vehicle user, an additional email authorisation from the customer’s decision-maker or Fleet Manager (for fleets over 10 vehicles) is required, or written authorisation including the delegate’s details and the ID document on the basis of which identity will be verified at collection.

The first email from MHC is sent after the dealer provides the documents required for vehicle registration. Another email is sent after the vehicle is registered. The handover date is then arranged directly by the dealer.

Customer details are not required, as vehicles are registered in the name of MHC Mobility Sp. z o.o.

At the end of the agreement, the customer may: return the vehicle, buy it out, extend the contract, or replace it with a new vehicle.

Vehicle buy-out
The customer may declare their intention to purchase the vehicle before the end of the current contract, in line with the notification deadline stated in the agreement. If the agreement does not specify a deadline, we recommend notifying us at least three months before the planned return date. The vehicle is valued without the need to return it to the yard beforehand, taking into account service history and mileage. The purchase is completed in line with the market valuation. Please send buy-out declarations to: uzywane@mhcmobility.pl , providing the vehicle registration number and current mileage.

Contract extension
To extend the agreement, the customer should contact their account manager (fleets over 10 vehicles) or email retail@mhcmobility.pl (SME customers). The request is forwarded to the team responsible for contract recalculation. Please note that the decision depends on mileage, contract profitability and any repair needs.

Replacement with a new vehicle
If you are interested in a new vehicle, please inform your account manager (fleets over 10 vehicles) or email retail@mhcmobility.pl (SME customers). We will present available options and propose a suitable solution.

The vehicle should be returned to the MHC Mobility yard at: ul. Estrady 5, 05-080 Klaudyn (entrance from ul. Zorzy, second gate), unless agreed otherwise. The office is open Monday–Friday, 09:00–17:00. To arrange a return appointment, please contact your account manager (fleets over 10 vehicles) or email retail@mhcmobility.pl (SME customers).

Yes, collection from a specified location is possible. The cost is agreed individually depending on the return location and scope of collection arrangements—unless the agreement provides otherwise.

The vehicle should be washed and clean inside to enable proper technical assessment (including paintwork condition). To avoid additional charges, please replace any missing equipment and return all provided documents and security items (e.g., keys). Please also ensure that all damage has been repaired and any mechanical issues addressed—no warning lights should be illuminated on the dashboard at the time of return.

Buy-out is possible following prior notification: fleet customers (over 10 vehicles) should contact their Fleet Manager at least 3 months in advance; SME customers should also notify at least 3 months before contract end. Please send declarations to uzywane@mhcmobility.pl, providing the vehicle registration number and current mileage. Valuation is based on market value and does not require returning the vehicle to the yard; the buy-out price is non-negotiable. Ownership transfer requires payment before contract end (in line with buy-out terms). The buy-out can be completed for a private individual or a company. If bank financing (external loan/lease) is planned, please inform us at the declaration stage so we can confirm required documents and next steps. We will advise on any valuation fee (if applicable) in our response.

The return should be reported at least 7 business days before the planned contract end date. The request should be sent by email to your account manager (fleets over 10 vehicles) or to retail@mhcmobility.pl (SME customers). Once received, we agree the exact date and time and the return method—either direct return to the MHC Mobility yard or transport/collection from the customer’s specified location (e.g., Tricity). For transport, the payer is verified: if transport cost is included in the contract, MHC Mobility covers it; otherwise, the customer is informed of the cost in line with the current MHC price list. The customer also receives detailed instructions on return preparation and a list of required documents and equipment.

MHC Mobility works with a network of over 500 preferred service centres (authorised dealers and independent workshops) across Poland. To book an appointment, please contact your preferred service centre for the relevant brand in your area directly. The list of preferred service centres is available in the MHC GO app and at: https://mhcmobility.pl/en/workshop.

No. Repairs must be carried out exclusively within the MHC preferred service network. Services performed outside the network may result in the customer being charged the full cost (re-invoicing), unless the agreement states otherwise.

If a breakdown prevents you from continuing to drive and the vehicle requires towing, please contact 24/7 Assistance at +48 22 223 60 55, immediately to agree on next steps.

Tyre changes are carried out within the MHC Mobility preferred service network. The list of locations is available on the MHC website at https://mhcmobility.pl/en/client-zone/tire-replacement and in the MHC GO app.

No. Tyre changes under our service are carried out exclusively within the preferred (partner) network, in accordance with the agreement and service standards. Changes outside the network are not accepted and may not be reimbursed. We also recommend booking as early as possible once seasonal appointments open, as changeover seasons are planned in advance to reduce the risk of limited availability.

Tyre relocation typically takes 3 to 5 business days (depending on location and transport availability).

Yes. If a telephone number is provided when requesting relocation, an SMS confirmation is sent automatically once the tyres are received by the selected service centre and approved in the system.

If tyre management is not included, the vehicle is delivered on the tyres fitted by the manufacturer as standard (in line with the delivery specification).

For fleets over 10 vehicles, access is granted by the Fleet Manager within your organisation. In case of technical issues, please contact: aplikacja@mhcmobility.pl. For SME customers, please contact aplikacja@mhcmobility.pl directly to activate the account. The following user details are required for activation: name and surname, email address, telephone number and the registration number of the vehicle in use.

MHC GO (and its web version) is free of charge and available to users of vehicles rented from MHC. Users can, among other things, report damage and incidents, contact MHC regarding vehicle support, and submit requests related to vehicle use (e.g. foreign travel authorisation). The mobile app can be downloaded from Google Play or the App Store. Fleet Managers have access to a dedicated web version (Fleet Manager portal), which provides information on active contracts with MHC and enables reporting and fleet monitoring. Access is granted by the Fleet Manager (for fleet customers over 10 vehicles). For SME customers, access to the app and web version is granted by an MHC representative—please contact: aplikacja@mhcmobility.pl. Confirmation of access creation is sent to the provided email address.