FAQ

If I have a signed leasing/rental agreement, can I switch cars?

In such a situation, we will look for a solution together. With short-term rental, we can replace the vehicle according to the current availability of vehicles, an operational lease would be an early termination of the original contract and the conclusion of a new contract.

What documents are required to sign a long-term rental agreement?

We will need financial statements on your part. However, if they are still in the financial statements register, you do not need to submit them to us. We will submit a framework agreement (and General Terms and Conditions) and a specific rental agreement for each vehicle to be signed.

Can I rent only cars which are on the website?

Ask an MHC MOBILITY representative about the car model you are interested in [LINK TO CONTACT FORM]

How to return a vehicle after a contract?

Place of return:
5 Estrady Street, 05-080 Klaudyn (entrance from Zorzy Street)

Preparation of the vehicle and documents for return:

• Cleaning of the vehicle inside and outside. 
• Removal of stickers, films and other non-original items.
• Checking of compulsory equipment: fire extinguisher, warning triangle, first aid kit, wheel change kit.
• Registration certificate with current roadworthiness test, warranty book, operating manual, second key (if issued).

Return of the vehicle is possible on Mondays, Wednesdays and Fridays, between 9:00 a.m. and 4:00 p.m. Please indicate a convenient time for you to return the vehicle. 

The collection takes place in the presence of an MHC Mobility employee and the vehicle is then subjected to a visual inspection by a vehicle appraiser, who will assess its condition and record its mileage. This information will form the basis of the contract settlement. If the vehicle is returned before the end of the contractual lease/rental period, an early termination fee may be charged. The accrued mileage limit will then be recalculated in proportion to the actual time of use or settled in accordance with the contract.

To avoid additional costs and charges, the vehicle must be kept clean, missing equipment must be restocked and all issued documents and security features must be returned.

There is also the possibility of inspecting the vehicle at a location indicated by you and transporting the car to our car park. This is an extra chargeable service, priced individually depending on where the vehicle is handed over - unless otherwise stated in the contract.

Is it possible to see the car before renting?

Yes. Arrange the details with MHC MOBILITY representative. 

Can I buy the car after the rental period?

Yes, with long-term rental there is also a possibility to buy the car on pre-specified terms. 

Where does the car pick-up take place?

The place of collection of the vehicle is normally the MHC MOBILITY square, unless the parties agree otherwise.

What happens if I exceed the mileage limit?

Excessive costs will be re-invoiced to the Client with information about the user.

Are inspections and worn parts service included in the instalment price?

Yes. 

What does the service include?

Periodic inspections and current repairs, replacement car for the time of repair, tire replacement and storage.

Can I increase my mileage during the agreement?

Please contact our Customer Service Department (+48 22 223 60 50; Monday - Friday 8:00 am - 6:00 pm)

What should I do if I have lost the keys to the vehicle?

Please contact the MHC MOBILITY Hotline for Drivers (+48 22 223 60 50) or the MHC MOBILITY Truck Hotline (+48 22 278 70 10)