Submit a complaint

Choose the correct Complaint category

To ensure that your complaint is sent directly to the appropriate department, select the category that best matches its main subject:

• General contract administration – matters relating to the contract, billing, vehicle return, and communication with MHC regarding administrative issues.
• MHC Vehicle – matters relating to servicing, the quality or status of repairs, vehicle handover, replacement vehicles, and insurance claims handling.

If your complaint concerns a repair or a replacement vehicle, select “MHC Vehicle”, even if the issue also involves a lack of information about the repair status.

If your complaint covers several related issues, select the main subject and describe the remaining issues in the complaint details. If they are two separate matters—for example, invoice settlement and repair quality—submit two separate complaints.